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Anyone know how to update my Arris TM1602a MTA modem's Firmware?

LeggsLeggs Posts: 1
edited May 13 in Internet 2020 Archive Nov 07, 2020

I appreciate any help at all. Verty frustrated.

Best Answer

Replies

  • misterjmisterj Posts: 194 ✭✭✭✭
    edited November 2020 Nov 07, 2020

    Leggs, are you having problems? Please describe them. You can get a new modem from Spectrum. Thanks and enjoy, John.

  • LGTLGT Posts: 126 ✭✭✭✭
    Nov 07, 2020

    Cable modem firmware is not user updatable. The upgrade has to come from the cable end. Spectrum will only send out updates after exhaustive testing and only if it addresses something they feel is needed. They won’t release something into their system until they are 100 percent sure it won’t make matters worse.

    As already stated your best bet if you are having problems is to contact Spectrum and have them try to resolve them.

  • karlbeckmankarlbeckman Posts: 2,269 ✭✭✭✭
    Nov 22, 2020

    Reminder: An eMTA (phone) modem has to be installed by a company technician, it is NOT a user-swappable unit. You could end up waiting a while for the onsite visit to be scheduled.

This discussion has been closed.