Hello. I’m running an Aris 1602 on the 100mb service. I’d like to upgrade to 400, but will the 1602 handle it? I can’t seem to find any info.
The TM1602 is currently authorized on our network to support speeds up to 400Mbps. You would need to contact sales or visit a local store to upgrade your service.
We also have an existing link in Internet Tips, Resources & FAQs that points you to Authorized Modems to Use on the Spectrum Network that you may find helpful for information about other modems.
I recently upgraded to the 400 mb internet. I encountered an interesting problem along the way. I noticed that my upload speed had increased three times, but my download was maxing out around 100 mb. After a good deal of research, I determined that I had old category 5 ethernet cables between my modem and router as well as between the router and hard wired computer. I upgraded to category 6 for all the cables, and my speed increased dramatically. I am now hitting speeds in excess of 200 mb on wi-fi and over 400 mb on ethernet connections.
CAT-5e cables are fully compatible and usable with Gigabit Ethernet service. The difference is that (real) CAT-6 includes a foil shield and requires special RJ45-style connectors on both the cable end and the mating network device. I say "real" because in recent years many cables imported from factories in China do not meet the performance specs for CAT-6 wiring. There's no way to identify them without costly test equipment.
If your speed increased after you replaced the previous wiring, you probably either had premise wiring defects (often a crossed pair) or one or more counterfeit or damaged CAT-5e patch cables.