How can I check if Spectrum is stifling my internet speed?
I’ve been having issues for the past month with intermittent internet speed from Spectrum, to where it will get so slow it will affect business meetings - video chats pausing, etc., or internet just cutting out. I’ve had 3 visits from Spectrum techs so far, they’ve repaired a bunch of lines outside the house, including a split wire up on the poll. I’ve exchanged 2.5 year old Spectrum modem and router for new ones. Now Spectrum says the internet connection coming into the house, along with the modem, are working fine, even though I’ve continually had internet cut out or slow down. Finally a Spectrum rep told me yesterday their routers are garbage, even the new ones, with a lots of complaints, and recommended I buy my own router.
So I went out and bought an ASUS AiMesh Wif-Fi System AC1750 RT-AC66U B1 2 Pack – to set up a router and node router for a Mesh System.
On my HP Spectre laptop, when I check my internet speed on 2G in the ASUS router admin> Adaptive QOS>Internet Speed, I get between 145 - 186 Mbps – it says it’s using Ookla Speedtest. When I go to speedtest.net (Ookla) in my browser on my laptop, I get anywhere from 13 – 20s or 30s Mbps on my HP Spectre laptop and usually 30s – 40s on my Samsung Galaxy S9 cell phone. Why the discrepancy – why is speedtest.net not showing the 145-186 speed on both my laptop and phone?
When I test 5G, I’m getting 232 in ASUS admin, 126 on laptop, 188 on cell phone.
Multiple Spectrum phone reps have told me I should be getting at or near the 400 Mbps on both 2G and 5G (depending on where I am in house), and I certainly should not be having the intermittent speed issues. The numbers above I’m testing in the living room where the modem and router resides (I have my node router in another room). Last time Spectrum was out, the tech tested the speed from the modem, through his device, and was getting much higher speeds at or near 400, possibly even over 400, than I'm getting on any of my equipment or even showing through the new router. Even my TCL Roku TV hardwired through ethernet is only showing between 55-65 Mpbs. I never had an issue with TV before, but last couple weeks since I exchanged modem and router, Vimeo app would pause on me while watching a screener.
Spectrum tech said, oh every device is different and the device may not have the right wifi card or something like that. That seems like a complete BS answer because our laptops and phones are only a couple years old and how would any business or home function if slightly old devices wouldn't read Spectrum's wifi correctly?
I’ve read about internet companies stifling speeds, so I want to know if Spectrum is doing this to me, and if so, what is the fix to get them to give me what I’m paying for.
I have another appointment set tomorrow – it’s supposed to be a lead or supervisor visit. Last time 3 phone reps and Twitter support promised me a lead or supervisor would visit, but instead Spectrum still sent a lower level Tech 2. I've requested a supervisor from a previous tech and he told me there was only one working in my area and he was out on another call with a customer, and then that tech left without repairing the poll issue he diagnosed.
For tomorrow’s appointment, what can I have Spectrum check, what should I ask, to ensure the internet they are delivering is what I’m paying for, and that their modem is working correctly. Thanks for any recommendations.