How to clear Spectrum info from Spectrum TV app on Xbox One?

MaryBarrMaryBarr Posts: 1

When I open the Spectrum TV app on my Xbox, it says my subscription isn't valid because it's automatically using my old account info (that account is now closed). But it doesn't let me log out, so I can't enter my new account info. How can I clear the old info so I can log in with my new information?

Replies

  • Tyleen_ZTyleen_Z Posts: 353 ✭✭✭✭
    Nov 20, 2020

    Hello and welcome to the Spectrum Community.

    Have you tried to uninstall the app and reinstall it? This should eliminate any saved information.

    -Tyleen

  • Julia_RJulia_R Posts: 4,407 Lead Mod
    Nov 20, 2020

    In addition to uninstall you should be able to log out by following these steps


    1. From the Main Menu, navigate down to the Settings “gear” icon and press A.
    2. Choose from:
      • Parental Controls: Block programs on selected networks. Parental controls set through the Spectrum TV app on Xbox One may not apply to other devices.
      • Support
      • About
      • Sign Out
      • Development
      • Startup Channel: You can choose a default channel you want to play automatically each time you sign in to the Spectrum TV App.

    For more information about the app on Xbox we encourage you to visit Explore The Spectrum App for Xbox


    Julia_R

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