How to get Spectrum to fix their network?
I'm going to try and make this short and to the point. I have been having minor outages for a few months now which causes my work computer and phone (Ethernet/POE), and kids' laptops to all stop working. I'm connected to work via VPN device and the laptops are connected via WiFi.
I'm using Solar Winds ipMonitor (free) tool to monitor my internal network and my Spectrum Gateway (see pictures). The first device after the Spectrum modem is a Zyxel firewall. I'm monitoring both the firewall (ping and snmp) and the Spectrum default gateway. I can show I'm not having an issue with my hardware, but there is an issue outside of my house.
I called up Spectrum and received the usual non-answer of "you need to connect directly to the modem" and then, "your modem has been up for 34 days." Really, the modem cannot be up for 30+ days? How ridiculous! I have spoken with my internal firewall folks to confirm they had seen my VPN device drop off the network as well.
Who should I talk too at Spectrum to get some positive results?
Any helpful comments would be appreciated.