NETGEAR CM1200 - Only One Locked Upstream Bonded Channel
I have a Spectrum-approved NETGEAR CM1200 multi-gig DOCSIS 3.1 modem running Spectrum-approved firmware 1.02.01.
The modem reports only one locked upstream bonded channel. I occasionally experience disconnects.
A Spectrum tech visited my location and came to the conclusion that the problem is with the modem.
NETGEAR product support came to the conclusion that the problem is with the service.
How can I move beyond this finger pointing so that I get reliable connectivity?