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Why can I watch TV on my desktop but not my laptop?

I used to be able to watch TV on my lapotop, but today the page changed to wanting me to sign up for streaming service. But, if I try from my desktop, it works fine.

Best Answer

  • ThelmaThelma Posts: 3 ✭✭
    Dec 16, 2020 Accepted Answer

    Got it figured out. I had tried other browsers, getting the same result. I did delete all cookies for the site also. On a whim, I set https://watch.spectrum.net as an exception in Firefox to always allow cookies. That worked! Hope this can help someone else.

Replies

  • James_MJames_M Posts: 2,659 ADMIN
    Dec 14, 2020

    Are you connected to your home network? Which browser are you using?

  • ThelmaThelma Posts: 3 ✭✭
    edited December 2020 Dec 14, 2020

    Like I said, I can connect from my desktop just fine, using Firefox and watch Live TV.. When I go to https://watch.spectrum.net/livetv from my laptop, however, I get a Spectrum ad for a streaming package. I have even deleted the cookies for that site to no avail.

  • James_MJames_M Posts: 2,659 ADMIN
    Dec 15, 2020

    Are you signed in using credentials that are associated with an account that has video service? You can check your log in status in the upper right corner when the page is launched.

This discussion has been closed.