Anyone getting this to work?

Can’t get this to work on apple tv at all. Just a spinning ball. I signed back up again expecting a Roku app, that’s on me, but the solution advertised by Spectrum is just not functional at all for me. Any help is appreciated!
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Replies
Hello and welcome to the Spectrum Community. I apologize for any issues you are having with the app. Which iOS do you have on the AppleTV right now? Also have you tried the app on any other Apple device or smart phone?
-Tyleen