How can I get Spectrum to upload the updated firmware to my MB-8600 modem?
In December I purchased a new Spectrum approved Motorola MB-8600 modem. It came with two year old firmware (February 2018) and I wish to get it updated to a more recent form. I have spoken with the modem manufacturer to get them to send me their new firmware but was informed only Spectrum can provide the firmware. Motorola has sent it to Spectrum for their system.
I have spoken with Spectrum online support on a couple of occasions with a request to get Spectrum to update the modem. So far no luck. Can anyone in the community suggest how I go about getting the modem updated? I have read on other forums that if you own the modem then Spectrum will not support it and should not expect Spectrum to update its firmware. Is this true? I believe a firmware update might correct the OFDM PLC channel problems I am having. Thank you in advance for your advice.