Advanced Search Options


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Spectrum TV app not loading with wifi

absolutnicabsolutnic Posts: 2 ✭✭
edited January 10 in Spectrum TV for Android Jan 10, 2021

The past 2 weeks I have not been able to use the Spectrum TV app on my phone with my in home Spectrum wifi. If I turn off the wifi on my phone, the app will eventually load. Once it finally loads I am only able to watch the minimum of my channels. I tried to turn on the wifi on my phone and the entire app froze. I uninstalled the app and reinstalled the app and it didn't help. I have an android phone and I have never had this problem before. Does anyone have any suggestions on how to fix this issue?


I am attaching a screenshot of the error message that I keep getting.


Best Answer

  • Steph_SSteph_S Posts: 315 MOD
    Jan 10, 2021 Accepted Answer

    Thank you. I have sent some signals to refresh the connection. Can you please log out of the app, reboot the device that you are on and log back into the app and test please. Please let me know if the app issue continues.

Replies

  • Renee_TRenee_T Posts: 96 MOD
    Jan 10, 2021

    Hello @absolutnic

    I'm sorry to hear about the app issues you're experiencing. It may sound odd, but have you rebooted your modem and router yet?


    Renee T

  • absolutnicabsolutnic Posts: 2 ✭✭
    Jan 10, 2021

    Thank you Renee,

    I have unplugged it for longer than the recommended 30 seconds. After I plugged in everything I turned my phone back on and let everything reload the problem remained. Even with another uninstall and reinstalled.

    Nicole

This discussion has been closed.