CNN programing/Interrupted/MTV ad

douglas9douglas9 Posts: 25 ✭✭✭

The last view weeks CNN programing is interrupted by an unscheduled 30 sec

MTV ad......Guest will be speaking...and suddenly an 30 second MTV ad will appear....Not sure if this is just restricted to zip 78501....but the ads are very annoying...it is bad enough with all the "regular" Spectrum ads.....Using cable box with regular cable connection. TIA

Accepted Answers

  • James_MJames_M Posts: 2,580 ADMIN
    Jan 12, 2021 Accepted Answer

    Hi,

    This sounds more like a programming error with the network. If it should happen again, please let us know and note the exact time and the channel number so we can investigate further.

  • James_MJames_M Posts: 2,580 ADMIN
    Jan 15, 2021 Accepted Answer

    Thanks. We have enough examples to provide to our local contacts. We will provide an update when one is available.

Replies

  • douglas9douglas9 Posts: 25 ✭✭✭
    Jan 12, 2021

    Thanks...will post later with channel, date and times.....

  • douglas9douglas9 Posts: 25 ✭✭✭
    Jan 12, 2021

    Channel 35 CNN/Interrupted/MTV ad "Teen Mom"


    Date 1.12.21, Time 1120 hours (11.20 am)

    Zip Code 78501

  • James_MJames_M Posts: 2,580 ADMIN
    Jan 12, 2021

    Thanks. I will pass up this information to see if we can determine where this issue is occurring.

  • douglas9douglas9 Posts: 25 ✭✭✭
    Jan 13, 2021

    Additional times:

    Channel 35 CNN/MTV "Teen Mom"/1.12.21/2.17pm

    Channel 35 CNN/MTV "Teen Mom/1.12.21/7.23pm

    Thanks for attention to the issue.

  • douglas9douglas9 Posts: 25 ✭✭✭
    Jan 13, 2021

    Additional times:

    Channel 35 CNN/MTV/"Teen Mom"/1.13.21/4.17 a.m.

    zip 78501

  • James_MJames_M Posts: 2,580 ADMIN
    Jan 13, 2021

    Thanks for the additional information. This is not a known issue, but there was an issue impacting video in your area. I sent a refresh signal to your equipment. Please restart the cable box by unplugging it for 30 seconds, then plugging it back in. Let us know if the issue continues so we can determine next steps.

  • douglas9douglas9 Posts: 25 ✭✭✭
    edited January 13 Jan 13, 2021

    Followed your instructions....and restarted(11.00 a.m) cable box.....everything fine....until....

    Channel 35 CNN/MTV "Teen Mom" 1.13.21. 12.17pm

    Ad showed up again......

  • douglas9douglas9 Posts: 25 ✭✭✭
    Jan 14, 2021

    Channel 35 CNN/MTV "Teen Mom" 1.14.21 12.16pm

    Once again.....Ad appeared

  • douglas9douglas9 Posts: 25 ✭✭✭
    Jan 15, 2021

    Channel 35 CNN/MTV "Teen Mom" ad 1.15.21. 11.16a.m...Haven't been watching CNN too much in evening..so don't know ad is still appearing in PM....but if i was a betting person i would say yes.....

  • SatchSatch Posts: 3,908 helper
    Jan 15, 2021

    Hi, Douglas,

    Have you contacted CNN on Twitter to report this? I would mention that Spectrum is your cable system over on Twitter, and give your city, state, and zip and mention the problem with the "Teen Mom" ad. Let CNN know that Spectrum thinks this is a problem with a local ad appearing on the network. I agree with @James_M that this sounds like a programing issue.

    Satch

  • douglas9douglas9 Posts: 25 ✭✭✭
    Jan 16, 2021

    Thanks but don't use Twitter.....

  • douglas9douglas9 Posts: 25 ✭✭✭
    Yesterday 10:11am

    Now Spectrum is interrupting programming with a Spectrum Center ICE ad..

    January 21, 1.44pm Spectrum Center ICE, Channel 35 CNN(the ad also appeared the daybefore, but didn't log time.

    January 21, 2.16pm MTV Teen Mom, Channel 35 CNN

    Ads break into program without warning...like a weather bulletin or Amber alert....they are also 30 second ads

  • Julia_RJulia_R Posts: 4,496 Lead Mod
    Yesterday 4:50pm


    Thank you!

    I have submitted those for review.

    Hope you are having a good day!


    Julia_R

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