Constant, and I mean CONSTANT internet outages
I have had Spectrum, and Time Warner before that, since 2012. I had an issue previously with not getting the speeds I was paying for (getting 2 mbps when I was paying for 100 mbps) that took months to remedy...somewhat.
I then upgraded to 300 mbps...and was doing good for a while. Then late last year we started experiencing internet issues with us losing connectivity at all hours. I looked up to see if there was a firmware download I needed and found out that my modem/router stopped being supported in 2016...yet I was NEVER told I needed to upgrade to a new one!
So I get a new modem and router in November, get it all connected...and STILL have the internet dropping all the time. That doesn't work for me as I work from home. I have had video calls get interrupted and cut off because of it and that I absolutely CANNOT have going on!
How do I figure out what in the world is going on to resolve this? I can't keep wondering and hoping that the internet stays up when I am working. I work in healthcare and it can literally make a HUGE difference in what happens.