Slow Internet Download Speed
First, trying to find out what speed I am paying for, is impossible on Spectrum's site. My bill says Internet Extreme (which I have tested at 50 mbps). Today, with my Roku buffering every 10 seconds, I tested the speed and it is around 25, which is about 1/2 what it was. Tried resetting the modem (Ubee DVW32CB) by pulling the power plug for 30 seconds, and also did the online website reset process. Still at 25. Have only tested speed via wifi, but knowing past tests of 50 and very little buffering, it is obvious there has been a considerable slowdown. Tried using their chat, but it is restricted to certain selections, not allowing an open question like most companies, and definitely no email customer support, which I prefer. So here I am, totally frustrated.