Call Guard is Now Available! (Or Soon Will Be Offered) FAQ Thread
I am creating this thread as an FAQ for questions and answers about Spectrums new Call Guard Service, which is going to replace Nomorobo and block spam, robocall, and telemarketing calls for customers with Spectrum Voice (Landline.)
Users are automatically opted-into the Call Guard service when it is avaliblle To see it, log into "My Accont" and go to Spectrum Voice Settings, Manage Call Guard. You probably won't have to do any managing, because it will be turned on, and an additional, block spam calls is also automatically turned on. You can allow numbers that are important that may be accidently blockedSee a list of blocked calls. You can also report calls that SHOULD be blocked, but are not getting blocked to Spectrum.
I have a few questions:
1.) Are calls going to do a one ring screening process, like they did with Nomorobo? Or are they blocked even before the first ring?
2.) If Caller ID on TV (offered for subscribers of Spectrum Cable TV/Spectrum Voice) is turned on in a Spectrum Receiver's Settings, will we see the spam calls like we did with Nomorobo, except they can't leave a mssage after the first ring? Or are messages blocked, before we even see them on Caller ID on TV?
3.) I can't figure out this one. There is a slider switch on the far right turned on by default to be notified of Spam Calls? How is this different than conventional blocking? What happens if this switch is turned off? Do we need to report Spam Calls that show up on "Caller ID" as Spam Calls? Or does Call Guard already know that it is a spam call?
Providing this thread for community input and for members to provide their own questions and answers about the new service! It looks great so far!