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Spectrum Business Email IMAP accounts have quit working
I am the Administrator of Spectrum Business Email Account and several of our Outlook IMAP clients have stopped working. The users have not changed anything on their computers. I have called support several times and have not been able to get an answer as to why these email accounts are not working with Outlook correctly. The users can access their email using Spectrum Business webmail.
I have been able to add an Outlook IMAP user and it works perfectly, however three existing Outlook IMAP users cannot use their Outlook. Furthermore, I have tried to add myself as an Outlook IMAP user to one of the existing accounts and it will not work.
Everything looks good on the ODIN panel at my end, but something has obviously changed on the Spectrum Business server side and I cannot seem to get that point across to the tech support people I have spoken too. One tech support person I spoke with was a broken record and said Spectrum only supports OWA.
I am using all of the recommended settings for Outlook and as a test, I have setup two accounts yesterday using Outlook IMAP and they work perfectly, however three existing Outlook IMAP accounts have quit working and no one at Spectrum Business can explain why.
Is there somebody at Spectrum Business in IT that can solve this issue. This is very frustrating for me and my users. I have done all that I can do other than telling the users to use Webmail.