Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Who do I need to call to effectively solve choppy audio and video problem?
Since December 18, 2020, we've been experiencing choppy audio and video on some premium channels (Bloomberg and HBO to name a couple). Technicians who came on 12/18 inspected the inside cabling and determined that the problem was caused by outside problems that were being worked on. I had a tech today to work on the same choppy sound and video, replace the tuning adaptor, and I got the same answer from 12/18. It seems that nobody at Spectrum is working on this old problem, or nobody cares to solve it. Who do I need to call to effectively solve this annoying and old choppy audio and video problem?