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Cloud DVR on Xbox Availability?

Airwalker78Airwalker78 Posts: 4 ✭✭
edited February 4 in TV Equipment Feb 04, 2021

The Cloud DVR FAQ page currently says that it is available on the Xbox, but it is not. Please advise.

Replies

  • Julia_RJulia_R Posts: 4,580 Lead Mod
    Feb 04, 2021


    Good afternoon!

    Can you direct me to the page you are viewing? I am seeing Xbox One (coming soon)

    We would like to review the site you are looking at please. Thank you very much for bringing this to our attention.

    Cloud DVR (cDVR) and Cloud DVR Plus (cDVR Plus) FAQ

    Julia _R

  • Airwalker78Airwalker78 Posts: 4 ✭✭
    Feb 04, 2021

    It says it in the last sentence on the page you just linked.

    https://www.spectrum.net/support/tv/cdvr-faq/

  • Julia_RJulia_R Posts: 4,580 Lead Mod
    edited February 4 Feb 04, 2021


    Thank you very much for getting back to us with that!


    I just checked with our specialists and they indicate that you are correct. I am sorry about my misinformation. We will get that corrected. In the meantime we will want to find out more about your situation.

    Are you subscribed to Cloud DVR or Cloud DVR +?



    Julia_R

  • Airwalker78Airwalker78 Posts: 4 ✭✭
    Feb 05, 2021

    Yes, I am subscribed to CloudDVR+. It works fine on my Apple TV, but I have an Xbox and Samsung TV it is not currently working on. I'd really like a more clear answer on when the functionality will be coming to either device. Otherwise, I need another Apple TV or Roku. Thanks!

  • James_MJames_M Posts: 2,753 ADMIN
    edited February 5 Feb 05, 2021

    @Airwalker78

    In the drop down on the link "What do I need to use cDVR?", Xbox and Samsung compatibility are coming soon (see below). Unfortunately, there is no additional information when will be available. For Roku, please be advised that Roku did remove the Spectrum TV app from their app store. For more information, please visit: Spectrum TV app update for Roku users.


  • Airwalker78Airwalker78 Posts: 4 ✭✭
    Feb 05, 2021

    Still doesn't really answer my question on a time frame for these platforms to have cDVR capability and you're telling me the information on the website and your post is even more outdated because the Roku app is not longer available. What are you going to do to improve the customer experience? I can't be the only one experiencing these issues.

  • Tyleen_ZTyleen_Z Posts: 381 MOD
    Feb 06, 2021

    I do apologize for the issues. We are not given any information as to when the capability will be expanded. As for Roku it is still able to be used for anyone that already had the app on their Roku before the changes to the contract.

    -Tyleen

This discussion has been closed.