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Need The Option to Unmark Accepted Answers If Solutions Don't Work

SatchSatch Posts: 3,991 helper

Hey All,

There needs to be an option to unmark "Accepted Answers." We have some marked, where the problem is on-going, only to be marked as an accepted answer. that is not an answer. Here is one such issue:

New community members might think an issue is solved when it really is not. We really should impliment a system where the OP has to mark the answer as selected, when he/she is satisfied with the chosen solution. Or the mod team has at least PM'ed the OP's question and can verify that the problem is solved.

Satch

Best Answer

  • James_MJames_M Posts: 2,659 ADMIN
    Feb 23, 2021 Accepted Answer

    Hi Satch,

    Moderators can unmark an accepted answer if it was marked in error. Only the OP (or a moderator) can mark a comment as answered. Keep in mind that an accepted answer may not necessarily solve the issue. For example, troubleshooting steps may answer all or part of the question. Typically, we like to identify answers that may assist many others with either the resolved tag or by editing the title to reflect that the question is solved.

    Thanks!

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