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Your Pay Your Bill Amount Due function not working correctly.

LGTLGT Posts: 123 ✭✭✭✭
in Managing & Using your Spectrum Account Mar 07, 2021

Paid my bill online a few days ago and went through the standard process. Chose amount due in the drop down menu. My amount due was $154.08. The software only paid $154.00 and now I have an $0.08 outstanding balance. Cant pay off the $0.08 because the software won't accept anything less than a dollar. I certainly hope on my next bill I do not see a late fee penalty for the $0.08 your software left off.

Anyone else had this problem. I have been using this method for the last few years and it always worked.

Best Answer

  • Renee_TRenee_T Posts: 76 MOD
    Mar 07, 2021 Accepted Answer

    I'm sorry about the frustration with that feature! There typically isn't a late fee for anything under $5, but if the charge appears on the bill in error, please let us know and we can reverse it for you.

Replies

  • LGTLGT Posts: 123 ✭✭✭✭
    Mar 10, 2021

    Thank you. I’ll keep an eye out.

This discussion has been closed.