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Samsung box multiple issues: On Demand giving Error HL0, no caller ID, Info feature takes forever
Hello. I have two of the exact same Samsung cable boxes and one of them has been giving issues for about three weeks now.
1) I can no longer access On Demand, the spinning dots will rotate for a good while until finally giving the "Error: HL0" message.
2) Caller ID no longer displays on screen (I looked under the Call Log and the last time it logged a call was on 3/5/21).
3) Pressing the Info button is now a delayed function. Whereas before it would immediately display the program description, the screen turns gray for a good while before finally displaying the program description (about 10 to 15 seconds before the info appears).
I have gone in the Settings and done the "Reboot Receiver", no improvement. I have also unplugged and unscrewed all of the cords/cables behind the box, then waited 15 minutes and then re-plugged and re-screwed, no improvement. I also see that there are a whole bunch of additional options under Settings>Diagnostics>Box Diagnostics. Is there any one of those options that would help?
What else can I do to fix these issues? I'd really like to exhaust all options before having to take the box to a Spectrum store for replacement. Not sure what's causing this, as the other Samsung box works just fine. I'm hoping someone can help me. Thanks.