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Consistently slow upload speed for the past week.
Starting 3/18, I have been unable to live broadcast at all due to slow upload speeds. My download speeds have not been affected. I am on the 400/20 plan and have always connected my PC via Ethernet
Since the issue started, I have used multiple high-spec PC's to test my speed connected directly to the modem. I have swapped all ethernet cables to brand new ones. I also disabled all firewalls to check if that was the culprit. All firmware/drivers are up to date as well. I tested the connection over multiple VPN services as well but still had slow upload speeds.
I reset and provisioned different modems (Netgear CM500 and SB6190) with a Spectrum CSR but this did not help either. We scheduled a tech visit on 3/22.
The tech came out and stated the issue is most likely up the street as everything looks fine from the tap to my PC. He said he was going to escalate to "maintenance" and it would be looked into further in 1-2 days.
Queue this morning, 3/24. I get a follow-up call from Spectrum asking about the technician visit. The CSR states there was not any escalation sent regarding my issues. The agent proceeded to schedule an additional tech visit for Friday 3/26. The rep stated they wanted a more experienced technician to look at the issue before troubleshooting further up the line. Somewhat understandable, the first tech was barely in the house and spent most of his time on the pole.
So this is where I am at currently with the troubleshooting process. If any other information is needed, please ask and I will do my best. I am hoping that maybe there is something wrong with on my end that I have overlooked. Many screenshots below.