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Voicemail passcode and greeting cannot be changed

IHYIHY Posts: 1
edited April 6 in Spectrum Mobile Apr 06, 2021

I had Spectrum port my flip phone number from Verizon to a Spectrum iPhone SE. The VM passcode and greeting is still the old Verizon one .....Spectrum customer support tried resetting VM passcode but did not work. Said to reset the phone to factory status...that is a lot of work. Any thoughts??

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Replies

  • James_MJames_M Posts: 2,753 ADMIN
    Apr 06, 2021

    Hi and welcome!

    Agents from Spectrum Mobile would be the experts for this question. Have you tried resetting the password in the voicemail settings on the iPhone?

  • toolman1990toolman1990 Posts: 154 ✭✭✭✭
    edited April 15 Apr 15, 2021

    It sounds like Verizon Wireless screwed something up on their end when they assigned control of your mobile phone number over to Spectrum Mobile which is a Verizon Wireless MVNO. You would need to have Spectrum Mobile agent escalate this up to tier 3 support and they would need to reach out to Verizon Wireless to have them correct the issue on their end.

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