Welcome to the Community!


If you are looking for something specific, please use the search bar to check if someone else has asked or answered the same question before posting a new question. Check out our Community Instructions for other FAQ's.

No internet access on 2.4GHz band

Parish_AdminParish_Admin Posts: 15 ✭✭✭
in Connectivity Apr 06, 2021

When we try to access the internet using the 2.4GHz band nothing connects. Windows 10 says we are connected to the2.4GHz band and that we do have internet access. The Win10 troubleshooter cannot find any problems. The settings for both frequencies are the same.

Why can the 5GHz band connect but not the 2.4GHz?

Best Answer

  • karlbeckmankarlbeckman Posts: 2,262 ✭✭✭✭
    Apr 06, 2021 Accepted Answer

    What device are you trying to connect to the internet using 2.4 GHz WiFi? Some laptops with wireless mice and keyboards use Bluetooth in that band. For those economy laptops you can't have both BT and WiFi at the same time. Naturally the computer sales experts 'forget' to tell you that.

Sign In or Register to comment.