Welcome to the Community!
If you are looking for something specific, please use the search bar to check if someone else has asked or answered the same question before posting a new question. Check out our Community Instructions for other FAQ's.
Low Upstream Power Levels?
I've had some really strange intermittent connectivity issues. It seems entirely random when the problem occurs, which is usually in-game. My latency will suddenly spike (1000+), and everything in-game will be stuck in a continuous lag loop for about 10 full seconds, and after that, the game will rapidly catch-up as if its being fast-forwarded.
I called Arris and the tech told me these upstream levels are too low for my gateway. Any idea how we could go about improving these? Also, the Arris tech stated that Index 4 is "IDLE" because of this..
Appreciate the help!