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Low Upstream Power Levels?

WesabyWesaby Posts: 1
edited April 20 in Connectivity Apr 18, 2021

Hello All,

I've had some really strange intermittent connectivity issues. It seems entirely random when the problem occurs, which is usually in-game. My latency will suddenly spike (1000+), and everything in-game will be stuck in a continuous lag loop for about 10 full seconds, and after that, the game will rapidly catch-up as if its being fast-forwarded.

I called Arris and the tech told me these upstream levels are too low for my gateway. Any idea how we could go about improving these? Also, the Arris tech stated that Index 4 is "IDLE" because of this..

Appreciate the help!

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