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Has anyone been experiencing pixelating, sound distortions and freezing on Channel 12 lately?

82_MerryMids82_MerryMids Posts: 1
in TV Equipment May 01, 2021

This has been a problem for the last 3 or 4 days. It is impossible to view anything beginning at about 4:30 in the afternoon. Is anyone else experiencing this?

Replies

  • SatchSatch Posts: 4,227 ✭✭✭✭
    May 01, 2021

    Hello!

    The good news is that this is almost never a box problem, and is almost always a cable signal or cable drop line problem. You will need to contact Spectrum for a service call to set up a signal and drop line test. To get the most accurate readings for this test, try to avoid rebooting any cable boxes, modems, or routers, for at least six hours prior to your service call.

    When the tech comes to visit for an inspection of your wiring and drop line, you should tune to channel 12. He will take a signal reading evaluation of that channel. Inside or outside cable wiring may need to be replaced.

    Satch

  • Randy_TRandy_T Posts: 124 MOD
    May 02, 2021

    Good morning @82_MerryMids !

    After a couple of days I wanted to check in to see if the issue had cleared or if you are still in need of help. We can definitely get this resolved for you.

    Randy

This discussion has been closed.