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Where/How to Report Outdated Call Letters/Channel Names in Guide?

Joey1986Joey1986 Posts: 164 ✭✭✭✭
edited May 20 in Channels & Programming May 20, 2021

How do I report outdated call letters or channel names in the onscreen Guide?

This is concerning the fairly-recent respective rebrands of the regional sports networks Fox Sports West and Prime Ticket to Bally Sports West and Bally Sports SoCal. On both my Spectrum Guide and ODN boxes (I have one of each) in Los Angeles (90024), these channels (41/320 and 42/321, respectively, on my lineup), are still labeled by their old names (FSWHD and PRIMEHD). This is despite sporting (no pun intended) the Bally Sports logo.

If a mod could pass along my feedback to whoever is responsible for keeping this info updated, I propose 41/320 to be relabeled BSWHD (standing for Bally Sports West HD) and 42/321 relabeled BSSCHD (for Bally Sports SoCal HD).

These and all the other RSNs formerly under the Fox Sports name rebranded to Bally Sports back on March 31. So, in my opinion, it’s about time that their names in the Guide be updated accordingly.

Replies

  • Julia_RJulia_R Posts: 4,603 Lead Mod
    May 20, 2021


    Thank you for your feedback on this! We do appreciate the time you have take to join

    us here in the community to provide that!


    Hope you have a great day!


    Julia_R

  • Joey1986Joey1986 Posts: 164 ✭✭✭✭
    May 30, 2021

    @Julia_R Another outdated channel name I found only in the Spectrum Guide was NewsNation (channels 16 and 126 in my area), which is still labeled WGNA (for WGN America). It has the NewsNation logo, though. The label should be changed to NWSNTNHD or something like that, depending on the number of alphanumeric characters that can fit. ODN Guide has the channel name right.

  • SatchSatch Posts: 4,097 ✭✭✭✭
    May 31, 2021

    Another outdated listing,

    On the ODN Guide, in Milwaukee Wisconsin, channel 776, the On Demand Barker channel, shows Time Warner Cable call letters. In the left hand corner of the guide screen, it is correctly identified as Spectrum.

    It's been that way for several years.

    Satch

  • Joey1986Joey1986 Posts: 164 ✭✭✭✭
    edited June 3 Jun 03, 2021

    In Spectrum Guide, Fox Sports 1 (channels 96/400) and Fox Sports 2 (channel 401) are mislabeled as BS1HD and BS2HD, respectively. These channels did not rebrand to Bally Sports, as these inaccurate call letters suggest. Please change them back to FS1HD and FS2HD.

    ODN Guide is not affected by this.

  • SatchSatch Posts: 4,097 ✭✭✭✭
    Jun 11, 2021

    Update,

    Spectrum has added Movies! on channel 997 in Milwaukee Wisconsin and metro areas. But the left hand side of the Time Grid ODN guide software still incorrectly identifies it as Bounce TV.

    Satch

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