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How to add a bulk email sender to Spectrum's whitelist
Asking for a friend (really!):
She uses the Spectrum webmail client to access her email. Most of the time it works fine - EXCEPT for emails received from a local nonprofit organization (where she volunteers). Those messages are displayed as having zero content (blank space) on the screen.
I set her up with Thunderbird to access her account and all message content appears just fine there. Apparently, the webmail client is stripping out content sent just from her organization, which uses its own solution to send bulk emails. Other senders are able to get their bulk emails delivered through the webmail client, but this group's content is always removed. If I forward one of the messages from her inbox as a test using webmail, the content is still not delivered.
These messages are important to her and she would rather not be jumping back and forth to other email interfaces. (She prefers Spectrum webmail.)
Is there a solution? What do I have to do? Can I get the email sender added to Spectrum's whitelist?
Thanks, in advance.