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No video on AppleTV using the Spectrum TV app

TracyFTracyF Posts: 1
edited June 3 in Spectrum TV for Apple & Apple TV Jun 03, 2021

As of the latest AppleTV system (tvOS 14.6) and latest Spectrum TV app (2.9) updates I can no longer see any video. I only get audio. I have uninstalled and reinstalled three times and restarted the system many times. Do you have a solution for this issue?

Replies

  • Julia_RJulia_R Posts: 4,603 Lead Mod
    Jun 03, 2021


    Good morning! Welcome to the Spectrum Community!


    The first thing I would suggest doing is removing the app, rebooting the modem (and then router if you are using a separate one) then rebooting the Apple TV and redownloading that. Do you have more than one Apple TV and if so, do you have this same symptom with any others?


    Julia_R

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