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Do some TV plans require a set top box?
I read here in the forum that a set top box is not required. I currently have Spectrum TV Gold in El Paso, TX. No one in the household is using the DVR set top box, because many of the channels have bad audio and video (pixelation, choppy audio on many channels and recorded channels). We all use the Spectrum app to watch television.
I went in to a Spectrum store and let the rep know that I was returning my equipment and would like to cancel my DVR service. He asked if I wanted to cancel my TV service and told him no I only wanted to return equipment I'm not using and paying $21 a month for.
He proceeded to tell me that a box is required for the plan I currently have. This make no sense. I asked him, "Do I have to connect it?" He replied, "no, but you still need it." So left with the set top box and it's just sitting here, unplugged and unused and still paying rent on it.
TL,DR: Does anyone know definitively if TV Gold requires a box? I'm tempted to just go to the UPS store and sending it back to Spectrum bypassing the store.