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Getting spoofing email from Spectrum - different twist of corporate email address

higinbothamhiginbotham Posts: 1
edited August 5 in Internet 2021 Archive Jul 02, 2021

My Bitdefender blocked a suspicious connection - Feature: Online Threat Prevention: chrome.exe attempted to establish a connection relying on an unmatching security certificate to metrics.aetn.com. We blocked the connection to keep your data safe since the used certificate was issued for a different web address than the targeted one.

The only thing was an email from [email protected] that seemed to give this alert. Looking at other emails from spectrum shows that they come from Spectrum <[email protected]>.

So why does Spectrum not have a way for us to send/forward this email to their security team for analysis? This group is trying to spoof us into thinking that this came from Spectrum. Your reputation is possibly at risk here.

Thank You

William Higinbotham, USAF Veteran - Computer and Switching System Specialist, Offutt AFB

Replies

  • SatchSatch Posts: 4,231 ✭✭✭✭
    Jul 02, 2021

    Hello William,

    I would call Spectrum Customer Care. Don't call any numbers on the spammy email. but call the number on your billing statement. Ask to forward the above spam message to their email/web security team. They will take it from that point forward.

    Satch

  • Randy_TRandy_T Posts: 124 MOD
    Jul 05, 2021

    Hello and thank you for reaching out @higinbotham !

    We actually do have a way for you to forward those suspicious emails to our security team. Please forward that and any other suspicious emails to [email protected] we can follow up on catching whoever is doing this and take care of it. And please forward the whole email, not a screenshot but the email itself.

    We appreciate your vigilance and of course what Satch said is important, don't click on anything in them or call any numbers included in them.

    And lastly, welcome to the community :)

    Randy

This discussion has been closed.