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Can I get email

jacsdadjacsdad Posts: 6 Participant
edited November 2021 in Internet 2021 Archive Jul 03, 2021

On my account I have three login ID's pending deletion (sub emails to my primary account). Today, I contacted the Help Center and asked for a ticket to the support team be opened to see if they could force the deletions now. I was told they cannot open a ticket for these types of requests, I have to wait the 60 - 90 days for the system to do this.

Is this true or are there other avenues I can pursue?


  • Paul_BPaul_B Posts: 458 Moderator
    Jul 03, 2021

    Hello @jacsdad!

    I looked into this for you and unfortunately, you would need to wait the 60-90 days for the system to automatically delete the identities. There is no way to speed up that process. I apologize.

    If you have any further questions, please let us know.


  • jacsdadjacsdad Posts: 6 Participant
    Jul 03, 2021

    Thanks for the feedback. It's frustrating when the allow a customer to mange their account then put such restrictions on what can be done. I understand someone may delete and account in error, but a time limit of 60-90 days is extreme.

    Even Facebook will purge an account in 30 days after the owner initiates the cancellation.

  • Randy_SRandy_S Posts: 268 Moderator
    Jul 05, 2021

    We do apologize for the frustration and thank you for the feedback.

This discussion has been closed.