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speed goes down and up non stop

icevipericeviper Posts: 1 Newcomer
edited August 2021 in Internet 2021 Archive Jul 22, 2021

modem status

service is 1 gig ,

Best Answer

  • James_MJames_M Posts: 3,382 ADMIN
    Jul 22, 2021 Answer ✓

    @iceviper

    Hi and welcome,

    Typically, we ask for a few more details about the issue and may ask some follow up questions. However, I can see from the logs that you posted that you have high uncorrectable packets on several channels, which usually indicates a signal issue. Based on the channels impacted, it looks like there is both noise and downstream issues.

    You will need to schedule a technician to complete a service call to investigate and resolve to root of the issue. If you need assistance setting up a service call, please let us know.

    Thanks!

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