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speed goes down and up non stop
iceviper
Posts: 1 ✭
modem status
service is 1 gig ,
0
Best Answer
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James_M
Posts: 2,900 ADMIN
Hi and welcome,
Typically, we ask for a few more details about the issue and may ask some follow up questions. However, I can see from the logs that you posted that you have high uncorrectable packets on several channels, which usually indicates a signal issue. Based on the channels impacted, it looks like there is both noise and downstream issues.
You will need to schedule a technician to complete a service call to investigate and resolve to root of the issue. If you need assistance setting up a service call, please let us know.
Thanks!
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