Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Cisco 9865 box on Spectrum Guide - 'Your TV Supports a Higher Resolution'
On Monday , I swapped a 6 year old DCX3600 (ODN) with pixelation issues for the Cisco 9865 box with Spectrum Guide. From the get go. whenever I turn my years-old LG TV on, I see the infamous "Your TV Supports a Higher Resolution" error message.
As I am a Spectrum employee that used to work in video repair, I've learned the steps to troubleshoot this error.
I've shut box & TV down, reseated HDMI at the box, turned the box on, waited 30 seconds, then
turned the TV on.
I've rebooted the box.
I ONLY turn the TV off and on (after turning off power save mode).
I've even replaced the HDMI cable.
Nothing seems to have resolved my problem! And, I NEVER saw this pop up on my old box. If I had known this would happen, I would have put up with the pixelation on my DCX3600.