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How do I fix this packet loss issue
Hello I have been having bad packet loss, I have had 4 technicians come to my home and have replaced all cables and modem and router so I know that is not the issue. I ran pingplotter and figured out that the issues stem from bad hops with ip addresses associated with legacy time warner cable. Meaning that those specific hops within spectrum are the reason for my packet loss. I would to be able to share a screenshot of those specific hops and ip addresses with a spectrum technician in order to get these issues solved. I was wondering if there is a way to get the route of my internet redone in order to not have these bad hops in the route. Any help would be greatly appreciated!!!!