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Why does internet drop out daily at same time everyday?
For past few weeks at 4:30 PM (give or take) my internet service drops out. I am in the Knightdale, NC area.
Using my phone I check and every time I find an 'outage in your area' message with an estimated repair time. The message indicates consistently the problem started at 3 - 3:30 PM. (If I interpret that correctly, the problem starts one hour before my service is affected. Repair time estimate is anywhere from 3 to 4 hours.
On the 'good side,' in general the service returns very near that estimated time. However, I figure I have been out of internet service for about 30 hours collectively over the past two weeks.
Also, many times my 'uplink' will lock only one channel when the service resumes. Per what I glean from the internet, there may be a problem with a voltage differential on the line. Cable speeds and operations seems normal though I have an amber light on the modem.
Who can advise why this keeps happening? What email address or postal address can I use to lodge a written formal complaint?