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My new remote wont Pause, Fast Forward or Rewind DVR or Live Tv

damendeldamendel Posts: 1
in TV Equipment Sep 06, 2021

My remote is a SR-002-U and my box is a ARRIS DCX3600-M. They are both brand new and batteries are brand new as well. I cant Rewind or Fast Forward DVR recordings, and I also cant pause Live Tv. Any Help would be appreciated!

Replies

  • SatchSatch Posts: 4,220 ✭✭✭✭
    edited September 6 Sep 06, 2021

    Hello,

    I would recommend watching this video. "Programing Your Spectrum Remote":

    If the setup process does not work after viewing the video, I would call Spectrum Customer Care, as it is possible that your DVR may have been coded incorrectly to your account. Was this new equipment a tech install? Or a self-install?

    Satch

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