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Switching from Directtv to Spectrum for internet and tv

SiamSiam Posts: 1
edited September 14 in Managing & Using your Spectrum Account Sep 11, 2021

Self install kit was done properly, but neither the modem or the router will connect. I am thinking the issue is the directtv coax cable they told me would work when connected. But I’m not believing it and can’t find anything else wrong. Any advice ?

Replies

  • James_MJames_M Posts: 3,004 ADMIN
    Sep 13, 2021

    Hi and welcome!

    Have you called in to schedule a service call? You can request a "rescue" installation because the self install was not successful.

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