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Roku remote sluggish when Spectrum App is loaded on Streaming Stick 3500

scsmith63scsmith63 Posts: 5 ✭✭✭

My Roku works fine on all other apps. When Spectrum is loaded the remote is sluggish and delayed. I have reinstalled the App and even reset to factory default to no avail.

Replies

  • Randy_TRandy_T Posts: 137 MOD
    Oct 04, 2021

    Good afternoon! Thank you for reaching out. Our app can tend to be slower to load because of all the guide information it has to load. That said, it really shouldn't be that much slower. Assuming you are connected via wifi, is your Roku stick connected to your 5g wifi band or the regular wifi?

    Randy

  • James_MJames_M Posts: 3,065 ADMIN
    Oct 06, 2021

    @scsmith63

    Adding to the above, the Roku streaming stick 3500 is a second generation Roku. The Spectrum TV app is currently supported on third generation devices and above.

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