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Issues with dvr cloud
Help!!! I have been having not stop issues with trying to watch the recorded programs the last 2 weeks. I have reinstalled app multiple times. I have unplugged Apple 4K multiple times. Apple and app software is up to date. I've checked internet speed (also Spectrum) and there is no issue with speed.
When playing recorded shows there have been multiple issues:
1. Picture clarity has been very bad....supposed to be HD but is often blurry, then in HD for a minute or so and back to blurry.
2. Video stops and shows black for several minutes. I have to exit and then click resume. Can start after about 10 minutes into recording and happens every 3 or 4 minutes after that making a 1 hour show take almost 2 hours to view.
3. If not going to black screen, then will start showing an earlier part of show. I will exit and then resume to pick up where it was before going to earlier viewed video. Just like black screen. The longer and more times I exit and resume, the shorter period of time between viewing the correct video. And it's always the same earlier part of recording that cuts in.
Also issues with live streaming. Picture freezes or screen goes blank. No issue with any other streaming apps on Apple 4K during this time, just Spectrum TV app and internet speed does not drop so only issue with Spectrum app.
Please update the software so this app works correctly on Apple 4k.