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AntDudeAntDude Posts: 103 ✭✭✭✭
edited October 19 in Connectivity Oct 19, 2021 in my iPhone 12 mini's iOS v15.0.2. :(

Is this something Charter has to fix or can I fix it on my end like redownloading and reinstalling Spectrum WiFi profile which I don't see in my online app account? I used to. :(

According to web page: "You only need to set up the SpectrumWiFi Plus secure profile once on your mobile device..."

Thank you for reading and hopefully answering soon. :)

Best Answer

  • Anthony_VAnthony_V Posts: 62 MOD
    Oct 19, 2021 Accepted Answer


    There is a known issue currently that the My Spectrum app for iOS devices are missing the option to redownload and install the Spectrum WiFi profile, this feature should be restored on or around 10/20 for customers using iOS devices.

    • Anthony


  • AntDudeAntDude Posts: 103 ✭✭✭✭
    Oct 19, 2021

    Thank you for the quick answer, Anthony. So, we will not be able to use Spectrum's secured wifi APs for now until we get an updated iOS app to redownload and reinstall the updated profile. How come says we only have to do this once?

  • wickerberrywickerberry Posts: 44 ✭✭✭✭
    Oct 19, 2021

    Since it sounds like the My Spectrum App is not working correctly you should be able to launch a browser on your IOS device go to and get the new profile that way assuming Spectrum has updated it with a new expiration date.

  • AntDudeAntDude Posts: 103 ✭✭✭✭
    Oct 19, 2021

    Wickerberry, weird. It doesn't connect but I can connect on my PC.

  • AntDudeAntDude Posts: 103 ✭✭✭✭
    Oct 20, 2021

    Updated iOS app, with the fix, is out! It expires next year on 9/20/2022. Too bad we have to do this manually though. It should be automatic.

This discussion has been closed.