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DVR not allowing RESUME for recorded TV after turning off DVR
Up until a couple of weeks ago whenever I turned off the DVR and TV while watching a recorded show, by pressing the ON/OFF button on my remote, I would have the option to resume the show when I went back into it. It now only allows me to restart the show. I have an Arris DCX3520E DVR from Spectrum. If I select STOP instead of just turing off the DVR I get the resume option. However, I have been doing it for years by just turning off the DVR/TV with the remote ON/OFF button and now it does not work.
It appears that the DVR software was also updated a couple of weeks ago (coincidence??). When I called support they did a bunch of tests and are sending out service to replace the box. They do not think it has anything to do with a software change.
Is anyone else having this issue??