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My Internet dropped out at 2 PM
I was scheduled to take the Variable Insurance and Variable Annuity exam Monday November 15 at 3:30 PM. I am taking the online exam using Spectrum Internet at 200 MBPS. I started the PSI Bridge Browser at 9 AM and ran hourly system checks and passed each one until 2 PM. The Internet crashed and I failed the system check and could not take the exam. PSI marked me absent. Last January system check cited that my Internet was too slow at 100 MBPS requiring 125 MBPS. After January I found I could upgrade to 200 MBPS, which I did. I was prevented taking the exam beyond my control. I ask for a refund of my $ 41 fee to schedule an in-person exam. I think that the problem with the Spectrum Internet is that the cable line is a shared party line. Another customer came on the Internet and swamped the line. I am not getting my moneys worth at 200 MBPS.