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White Light On Arris DVR's

scnrfrqscnrfrq Posts: 15 Participant
in TV Equipment Nov 19, 2021

Just started to have a white light on both my Spectrum Arris DCX3600 DVR's. It is a circular light under the red record button.On all the time. Can anyone tell me what it is?

Replies

  • SatchSatch Posts: 4,314 Contributor
    Nov 19, 2021

    Hello,

    I think that light is the Power indicator when the box is turned on,

    Satch

  • SatchSatch Posts: 4,314 Contributor
    Nov 20, 2021

    Hi @scnrfrq ,

    You had mentioned over at DSL Reports that you set up a service call. I would advise against this, below is why and what you should consider:

    What do you want the tech to do? If the CSR as not sure as the tech, depending on what is written on the work order, I hope the tech does not make things worse.

    My recommendation, if the functionality of the box is OK, I would not worry about the light. You don't want him to give you a new World Box and Spectrum Guide on it, if the ODN box is working fine otherwise.

    I would cancel the service call. We can always investigate about the functionality of the light. I encourage all customers to hold on to their boxes for as long as they can, replacing them only as a last resort. You don't know what you are going to get in an exchange.

    Satch

  • scnrfrqscnrfrq Posts: 15 Participant
    Nov 20, 2021

    Spectrum tech added a MOCA filter between the DVR's. All good and lights went out too. I had whole house DVR and no one knows why.

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