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Spectrum TV app, cDVR rewind does not work.

Green20Green20 Posts: 2 Spectator

While watching a cloud DVR recording using the new Apple TV remote (with the click-wheel), pressing the Right button successfully operates the 10-second skip forward. However, pressing the Left button brings in guide from the right side of the screen.


This is a huge issue and makes watching cDVR a hassle. There needs to be an option to disable the guide so the rewind works correctly.

Best Answer

Replies

  • William_MWilliam_M Posts: 53 Moderator
    Dec 12, 2021

    Hi @Green20, welcome to our community!

    You can skip backward or rewind but you would need to first pause the program. I will forward feedback about not requiring you to pause first, I can see that may not be very intuitive.

  • Green20Green20 Posts: 2 Spectator
    Dec 12, 2021

    That is not acceptable. The functionality is greatly reduced.

    i know this issue has been reported earlier this year, with the same response. Whem can we expect a fix?

  • Randy_SRandy_S Posts: 182 Moderator
    Dec 13, 2021

    @Green20 , I can certainly understand and apologize for the frustration. While we always pass along feedback we do not currently have an ETA on the issue at hand. Wish I had more information for you but do appreciate you taking the time to post and follow up.

    Randy

  • pandabonespandabones Posts: 2 Spectator
    Jan 13, 2022

    I have this same issue and it is a huge issue. Can this be made a high priority? It’s been since May 2021 since this was first flagged.

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