Advanced Search Options


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Preparing For Tech Visit Today

bengalvfanbengalvfan Posts: 1 Newcomer
edited January 13 in Connectivity Dec 13, 2021

Hello all,

I have been having issues with the upload connection dropping completely randomly while I am trying to upload to twitch and for work. I have been streaming for 3 years and over the last few months the upload of my stream has completely stopped or slowed and I am unable to stream / work from home.

I am currently on a CM2000 modem and have tried my MB8600 modem with similar bad results.

My log shows many T3 timeouts and other errors.

If there is anything you can think of that will help me prepare for the tech visit or anything else you see in my logs it would be appreciated.

Below are my current stats and event logs:


Startup Procedure

Procedure Status Comment

Acquire Downstream Channel 471000000 Hz Locked

Connectivity State OK Operational

Boot State OK Operational

Security Enabled BPI+

 

Downstream Bonded Channels

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables

1 Locked QAM256 33 471000000 Hz 0.7 dBmV 44.5 dB 0 0

2 Locked QAM256 2 267000000 Hz 2.2 dBmV 45.3 dB 0 0

3 Locked QAM256 3 273000000 Hz 1.9 dBmV 45.2 dB 0 0

4 Locked QAM256 4 279000000 Hz 1.9 dBmV 45.2 dB 0 0

5 Locked QAM256 5 291000000 Hz 1.6 dBmV 45.1 dB 0 0

6 Locked QAM256 6 297000000 Hz 1.6 dBmV 45.1 dB 0 0

7 Locked QAM256 7 303000000 Hz 1.5 dBmV 45.1 dB 0 0

8 Locked QAM256 8 309000000 Hz 1.5 dBmV 45.1 dB 0 0

9 Locked QAM256 9 315000000 Hz 1.5 dBmV 45.1 dB 0 0

10 Locked QAM256 10 321000000 Hz 1.4 dBmV 45.0 dB 0 0

11 Locked QAM256 11 327000000 Hz 1.3 dBmV 45.1 dB 0 0

12 Locked QAM256 12 333000000 Hz 1.3 dBmV 45.0 dB 0 0

13 Locked QAM256 13 339000000 Hz 1.5 dBmV 44.6 dB 0 0

14 Locked QAM256 14 345000000 Hz 1.4 dBmV 45.0 dB 0 0

15 Locked QAM256 15 351000000 Hz 1.5 dBmV 44.9 dB 0 0

16 Locked QAM256 16 357000000 Hz 1.5 dBmV 44.8 dB 0 0

17 Locked QAM256 17 363000000 Hz 1.5 dBmV 44.7 dB 27 0

18 Locked QAM256 18 369000000 Hz 1.4 dBmV 44.6 dB 4 0

19 Locked QAM256 19 375000000 Hz 1.4 dBmV 44.7 dB 0 0

20 Locked QAM256 20 381000000 Hz 1.2 dBmV 44.5 dB 0 0

21 Locked QAM256 21 387000000 Hz 1.1 dBmV 44.5 dB 0 0

22 Locked QAM256 22 393000000 Hz 1.0 dBmV 44.5 dB 0 0

23 Locked QAM256 23 399000000 Hz 1.0 dBmV 44.6 dB 0 0

24 Locked QAM256 24 405000000 Hz 1.0 dBmV 44.6 dB 0 0

25 Locked QAM256 25 411000000 Hz 1.0 dBmV 44.5 dB 0 0

26 Locked QAM256 26 417000000 Hz 1.0 dBmV 44.5 dB 0 0

27 Locked QAM256 27 423000000 Hz 1.1 dBmV 44.6 dB 0 0

28 Locked QAM256 28 447000000 Hz 0.9 dBmV 44.6 dB 0 0

29 Locked QAM256 29 453000000 Hz 0.3 dBmV 44.4 dB 0 0

30 Locked QAM256 31 465000000 Hz 0.6 dBmV 44.4 dB 0 0

31 Locked QAM256 32 285000000 Hz 1.7 dBmV 45.1 dB 0 0

32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0

 

Upstream Bonded Channels

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power

1 Locked ATDMA 41 5120 17600000 Hz 44.5 dBmV

2 Locked ATDMA 42 5120 24000000 Hz 44.8 dBmV

3 Locked ATDMA 43 5120 30400000 Hz 45.8 dBmV

4 Locked ATDMA 44 5120 36800000 Hz 46.0 dBmV

5 Not Locked Unknown 0 0 0 Hz 0.0 dBmV

6 Not Locked Unknown 0 0 0 Hz 0.0 dBmV

7 Not Locked Unknown 0 0 0 Hz 0.0 dBmV

8 Not Locked Unknown 0 0 0 Hz 0.0 dBmV

 

Downstream OFDM Channels

Channel Lock

Status Modulation /

Profile ID Channel

ID Frequency Power SNR /

MER Active Subcarrier

Number Range Unerrored

Codewords Correctable

Codewords Uncorrectable

Codewords

1 Locked 0 ,1 ,2 1 584000000 Hz -1.2 dBmV 43.1 dB 1108 ~ 2987 1930211278 1076478377 0

2 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0

 

Upstream OFDMA Channels

Channel Lock Status Modulation / Profile ID Channel ID Frequency Power

1 Not Locked 0 0 0 Hz 0 dBmV

2 Not Locked 0 0 0 Hz 0 dBmV

 

Extended Upstream Transmit Power

 

Current System Time:Mon Dec 13 13:09:18 2021

System Up Time:1 day 20:53:53

 

 Event Log

Clear Log Refresh

 

Time Priority Description

Mon Dec 13 10:06:43 2021 (Critical (3)) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Sun Dec 12 21:38:58 2021 (Warning (5)) TEK Invalid - Invalid Key Sequence Number;CM-MAC=;CMTS-MAC=00:01:5;CM-QOS=1.1;CM-VER=3.1;

Sun Dec 12 21:05:55 2021 (Critical (3)) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=6:4b;CM-QOS=1.1;CM-VER=3.1;

Sat Dec 11 16:16:01 2021 (Notice (6)) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=08:3CMTS-MAC=0:;CM-QOS=1.1;CM-VER=3.1;

Sat Dec 11 16:15:57 2021 (Notice (6)) TLV-11 - unrecognized OID;CM-MAC=CMTS-MAC=CM-QOS=1.1;CM-VER=3.1;

Sat Dec 11 16:15:56 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=CMTS-MAC=M-QOS=1.1;CM-VER=3.1;

Sat Dec 11 16:15:56 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=CMTS-MAC0S=1.1;CM-VER=3.1;

Time Not Established (Notice (6)) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6

Time Not Established (Critical (3)) No Ranging Response received - T3 time-out;CM-

Time Not Established (Critical (3)) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-QOS=1.1;CM-VER=3.1;

Sat Dec 11 16:04:58 2021 (Notice (6)) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-VER=3.1;

Sat Dec 11 16:04:53 2021 (Notice (6)) TLV-11 - unrecognized OID;CM-0:01:5c:7f:26:4b;CM-QOS=1.1;CM-VER=3.1;

Sat Dec 11 16:04:53 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.9;CM-M-QOS=1.1;CM-VER=3.1;

Sat Dec 11 16:04:53 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.8;CM-:7f:26:4b;CM-QOS=1.1;CM-VER=3.1;

Time Not Established (Notice (6)) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6

Time Not Established (Critical (3)) No Ranging Response received - T3 time-out;CM-CM-QOS=1.1;CM-VER=3.1;

Time Not Established (Critical (3)) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-M;CM-QOS=1.1;CM-VER=3.1;

Sat Dec 11 15:34:24 2021 (Notice (6)) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-b;CM-QOS=1.1;CM-VER=3.1;

Sat Dec 11 15:34:23 2021 (Notice (6)) TLV-11 - unrecognized OID;CM-7f:26:4b;CM-QOS=1.1;CM-VER=3.1;

Sat Dec 11 15:34:23 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.9;CM-1:5c:7f:26:4b;CM-QOS=1.1;CM-VER=3.1;

Sat Dec 11 15:34:23 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.8;CM-=0b;CM-QOS=1.1;CM-VER=3.1;

Sat Dec 11 15:34:15 2021 (Notice (6)) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6

Sat Dec 11 15:34:12 2021 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC==1.1;CM-VER=3.1;

Sat Dec 11 15:34:05 2021 (Notice (6)) TLV-11 - unrecognized OID;CM-MAC=0b;CM-QOS=1.1;CM-VER=3.1;

Sat Dec 11 15:34:05 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=QOS=1.1;CM-VER=3.1;

Sat Dec 11 15:34:05 2021 (Warning (5)) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=f:26:4b;CM-QOS=1.1;CM-VER=3.1;

Time Not Established (Notice (6)) Honoring MDD; IP provisioning mode = IPv4

Time Not Established (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=0b;CM-QOS=1.1;CM-VER=3.1;

Time Not Established (Critical (3)) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MA:00;CM-QOS=1.1;CM-VER=3.1;

Sat Dec 11 20:33:14 2021 (Critical (3)) Resetting the cable modem due to docsDevResetNow

Sat Dec 11 20:31:37 2021 (Notice (6)) TLV-11 - unrecognized OID;CM-MAC=b;CM-QOS=1.1;CM-VER=3.1;

Sat Dec 11 20:31:36 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=6:4b;CM-QOS=1.1;CM-VER=3.1;

Sat Dec 11 20:31:36 2021 (Warning (5)) DHCP WARNING - Non-critical field invalid in response ;CM--QOS=1.1;CM-VER=3.1;

Time Not Established (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=S=1.1;CM-VER=3.1;

Time Not Established (Critical (3)) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM0:CM-QOS=1.1;CM-VER=3.1;

Replies

  • Randy_SRandy_S Posts: 185 Moderator
    Dec 13, 2021

    Good evening @bengalvfan ! Welcome to our Spectrum Community. It seems like you have covered all your bases... so much so I think you are probably fluent in my job :). I was able to get to your account with your login information and see the tech is a little delayed but still planning on being there. I think you are well equipped from your research and of course they will have access to live diagnostics on site and connected to our system. Let us know how it goes.

    Randy

This discussion has been closed.