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Continual intermittent service
Early last month our landscaper cut our cable line. Unfortunately we're not at that location for now so can't be there for a technician visit. After lots of calls to Spectrum support and supposedly several visits, we had service. Then we didn't have service, then we had service. Sometimes it's out for several days, other times it's out for minutes. There is no one in the house and nothing has changed or been disturbed inside and service had been completely reliable until the cable cut. I was told by the landscaper that the replacement cable is just sitting on the ground, which is fine, but indicated there were splices in the line. My guess is that there is a loose connection or a problem with the cable.
How do I get Spectrum to resolve this as they keep saying someone has to be on site and we're a 1000 miles away? Why does someone have to be present for outside issues?