Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Modem needing reset

MgregoryMgregory Posts: 5 Spectator
edited April 5 in Connectivity Mar 07, 2022

I have been loosing connection on my modem 2-3 times a week having to reset the modem this started after system was down for 3 weeks due to hurricane Ida before that I could go a year without ever loosing connection


I have used 3 different routers I have and Im still having to reset a few times a week with each router connected. Im not sure if it’s the modem, coax, ir the service area. Would like to see if someone is able to look at the history on the modem to see if any problem stand out


My route is Asus GT-AX11000 and setup us as connected to DHCP for WAN


Modem is EU2251

Replies

  • James_MJames_M Posts: 3,493 ADMIN
    Mar 07, 2022

    Hi and welcome!

    I was able to locate your account based on your registration information. I am not seeing any signal issues, and there are no other apparent issues. Are you connected on a wired or wireless connection?

  • MgregoryMgregory Posts: 5 Spectator
    Mar 07, 2022

    Most of the items are connected with Cat 6 mainly kids are on the wifi

  • MgregoryMgregory Posts: 5 Spectator
    Mar 07, 2022

    Forgot to mention everytime it goes down it also shows no communication on the spectrum app for equipment

  • James_MJames_M Posts: 3,493 ADMIN
    Mar 07, 2022

    Thanks. About how long have you had the current modem?

  • MgregoryMgregory Posts: 5 Spectator
    Mar 07, 2022

    I think its around 2 years wasn't able to look back over a year on my billing history

  • James_MJames_M Posts: 3,493 ADMIN
    Mar 07, 2022

    Thanks. Since I am not seeing signal issues, then the next steps would be to check all the coax connections. Ensure they are thumb tight, that there are no kinks or damage to the cables and try bypassing any splitters. If the issue continues, then I suggest swapping the modem for new modem at a local Spectrum Store.

  • MgregoryMgregory Posts: 5 Spectator
    Mar 07, 2022

    k thanks i wanted to mainly make sure modem wasn’t getting errors to eliminate that

This discussion has been closed.