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Modem stuck in boot loop.
The modem is ubee eu2251.
I got spectrum internet like a month ago, and connection was fine.
But last week I started to experience intermitted connection drops, like when I ping Google DNS servers, it returned connection timed out. So I called spectrum and they sent a tech to check the lines, the tech said that signal is good but he replaced the connectors just to make sure.
It didn't fix the problem, so I called again and another tech came and replaced the Hitron modem that I had before with this ubee modem, they seem to be the same model (2251).
Internet worked fine in the afternoon without any connection drops, but now it got disconnected and the modem just goes into this boot loop and stuck.
I also tried disconnect everything (coax and Ethernet) and only connect the power to modem, it still goes into the boot loop.
Do you think this modem is dead?
I called and got another tech scheduled for later, meanwhile should I go to the store and exchange for another modem?
video of the problem