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Is watch.spectrum.net/rdvr/my-recordings down?
icashootnstar
Posts: 5 Spectator
I'm getting a spinning blue circle on the website and an error Code DGE-1001 in the app when trying to see my DVR.
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Hello @icashootnstar
Welcome to our community! I'm sorry to hear about the issues with the cloud DVR. We aren't aware of any widespread issues with viewing the recordings with the service currently. Are you connected to your home internet right now? If so, can you please reboot the modem and router by unplugging each for 30-45 seconds? Once the internet connection is back up you would want to relaunch the app and see if you are still getting the same error.
Hi @icashootnstar!
I'm not aware of any known issues that would be causing that error, it is a generic error message but is often caused by internet connection issues. I recommend rebooting the modem, router, and DVR. If the issue still persists you can run a speed test to ensure you have a fast connection.
No joy. My internet is back up after the restart and I'm getting a consistent 400 plus speed.
Did you try rebooting your DVR as well? Are you able to use other functions of the app or watch.spectrum.net?
I just tried rebooting the DVR and it's still not working. I can watch from the DVR directly. But niether the app nor the website are working.
What happens when you just try to view live TV at watch.spectrum.net or the Spectrum TV app? We are not seeing any of your devices that have made a connection to our streaming service recently.
I just get the spinning blue circle on the website and the error Code DGE-1001 in the app.
If it's still happening tomorrow, I'll give tech support a call.
Okay, you can call 1-855-707-7328.
I did some extensive troubleshooting with a very diligent tech. After we'd tried everything, it was determined that it was related to a known login they've working for a while. So I'll check in every now and then hoping it's up and running again.