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Is watch.spectrum.net/rdvr/my-recordings down?

icashootnstaricashootnstar Posts: 5 Spectator
edited May 3 in watch.spectrum.net Apr 02, 2022

I'm getting a spinning blue circle on the website and an error Code DGE-1001 in the app when trying to see my DVR.

Replies

  • Renee_TRenee_T Posts: 254 Moderator
    Apr 02, 2022

    Hello @icashootnstar


    Welcome to our community! I'm sorry to hear about the issues with the cloud DVR. We aren't aware of any widespread issues with viewing the recordings with the service currently. Are you connected to your home internet right now? If so, can you please reboot the modem and router by unplugging each for 30-45 seconds? Once the internet connection is back up you would want to relaunch the app and see if you are still getting the same error.

  • William_MWilliam_M Posts: 247 Moderator
    Apr 02, 2022

    Hi @icashootnstar!

    I'm not aware of any known issues that would be causing that error, it is a generic error message but is often caused by internet connection issues. I recommend rebooting the modem, router, and DVR. If the issue still persists you can run a speed test to ensure you have a fast connection.

  • icashootnstaricashootnstar Posts: 5 Spectator
    Apr 02, 2022

    No joy. My internet is back up after the restart and I'm getting a consistent 400 plus speed.

  • William_MWilliam_M Posts: 247 Moderator
    Apr 02, 2022

    Did you try rebooting your DVR as well? Are you able to use other functions of the app or watch.spectrum.net?

  • icashootnstaricashootnstar Posts: 5 Spectator
    edited April 2 Apr 02, 2022

    I just tried rebooting the DVR and it's still not working. I can watch from the DVR directly. But niether the app nor the website are working.

  • William_MWilliam_M Posts: 247 Moderator
    Apr 02, 2022

    What happens when you just try to view live TV at watch.spectrum.net or the Spectrum TV app? We are not seeing any of your devices that have made a connection to our streaming service recently.

  • icashootnstaricashootnstar Posts: 5 Spectator
    edited April 2 Apr 02, 2022

    I just get the spinning blue circle on the website and the error Code DGE-1001 in the app.

    If it's still happening tomorrow, I'll give tech support a call.

  • William_MWilliam_M Posts: 247 Moderator
    Apr 02, 2022

    Okay, you can call 1-855-707-7328.

  • icashootnstaricashootnstar Posts: 5 Spectator
    Apr 02, 2022

    I did some extensive troubleshooting with a very diligent tech. After we'd tried everything, it was determined that it was related to a known login they've working for a while. So I'll check in every now and then hoping it's up and running again.

This discussion has been closed.